At 399 Bat, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the platform, why we collect it, how we use it, and what rights you have over it. We've written this in plain language so it's easy to understand — no legal jargon, no vague statements.
Your data stays with 399 Bat. We do not sell your personal information to advertisers or third-party marketers. Your data is used only to operate your account, process payments, and keep the platform secure.
399 Bat is an online gaming platform operated at 399-bat.app, serving players in Bangladesh. When this Privacy Policy refers to "399 Bat", "we", "us", or "our", it means the operator of the 399 Bat platform. When it refers to "you" or "your", it means any person who visits the website, registers an account, or uses any part of the 399 Bat service.
This Privacy Policy applies to all personal data collected through the 399 Bat website, the 399 Bat mobile app, and any other interface through which you interact with the platform. It covers data collected during registration, during gameplay, during payment transactions, and during any communication you have with our support team.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with 399 Bat.
399 Bat collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment processors when you make a deposit or withdrawal. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form, support interactions |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Payment processor, cashier section |
| Gaming Data | Bets placed, games played, win/loss history, session duration | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system | Automatic collection on platform access |
| Usage Data | Pages visited, features used, time on platform | Cookies and analytics tools |
| Communications Data | Support chat logs, email correspondence | Support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
Payment Data: 399 Bat does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment data is handled directly by the respective payment processors under their own security standards.
Every piece of data 399 Bat collects has a specific purpose. We do not collect data speculatively or hold onto information we no longer need. Here is how we use the data we collect:
Marketing communications: 399 Bat will only send you promotional messages if you have opted in during registration or through your account settings. You can opt out at any time by contacting support or updating your preferences in your account.
399 Bat processes your personal data on the following legal grounds, depending on the purpose of the processing:
399 Bat does not sell your personal data. We share data only where it is necessary to operate the platform or where we are required to do so by law. The categories of third parties we may share data with are:
We never share your data with: advertisers, data brokers, social media platforms, or any third party for their own marketing purposes. Your data is not a product at 399 Bat.
All third parties who process data on behalf of 399 Bat are required to handle that data securely and only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own purposes.
399 Bat uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform. Here is how we use them:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 399 Bat platform, including the ability to stay logged in between sessions.
399 Bat does not use third-party advertising cookies or tracking pixels that share your data with external advertisers. The analytics tools we use are configured to anonymise IP addresses and do not build individual user profiles for advertising purposes.
399 Bat retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods we apply are:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. We do not retain data indefinitely or for purposes beyond those stated in this policy.
399 Bat takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include:
Your responsibility: Keep your 399 Bat password confidential and do not share it with anyone. 399 Bat will never ask for your password via email, chat, or phone. If you suspect your account has been compromised, contact support immediately at [email protected].
Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, 399 Bat will notify affected players as quickly as possible and take immediate steps to contain the breach.
As a 399 Bat player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 30 days.
These rights apply to all personal data 399 Bat holds about you. Contact our support team to exercise any of them — we'll respond within 30 days.
Request a copy of all personal data 399 Bat holds about you, including your account details, transaction history, and gaming activity.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We'll update it promptly after verifying the change.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask us to restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for direct marketing at any time. You can also object to processing based on legitimate interests in certain situations.
399 Bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.
If 399 Bat discovers that a player is under 18, the account will be immediately suspended, all activity will be voided, and any deposited funds will be returned to the original payment source after verification. We may also report the matter to relevant authorities where required.
If you are a parent or guardian and believe your child has registered on 399 Bat, contact us immediately at [email protected]. We will investigate and close the account as a priority.
399 Bat may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised effective date.
For significant changes — particularly those that affect how we use your data or your rights — we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. Continued use of 399 Bat after the effective date of any change means you accept the updated policy.
We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. The date at the top of this page always reflects when the policy was last updated.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 399 Bat has handled your personal data, please get in touch. Our support team handles privacy queries with the same priority as account and payment issues.
We aim to respond to all privacy-related requests within 30 days. For urgent concerns — such as a suspected data breach or unauthorised account access — contact us via live chat for the fastest response.
Privacy isn't just a policy document at 399 Bat — it's built into how the platform works. Here's what that looks like in practice.
Every connection between your device and 399 Bat is protected by SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
399 Bat does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your information is used only to run your account.
We only collect the data we actually need. If a piece of information isn't necessary to operate your account or comply with the law, we don't ask for it.
Data is not kept forever. 399 Bat applies defined retention periods to every category of data and securely deletes information once it is no longer needed.
Access, correct, delete, or export your data at any time by contacting our support team. We process all data rights requests within 30 days, no questions asked.
Our 24/7 support team handles privacy queries with the same urgency as payment issues. If something doesn't feel right about how your data is being used, reach out immediately.